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Help Centre

  • Q:

    I am not able to Sign Up, because your site is not accepting my Password …

    A:

    Your password must contain a minimum of 6 characters, including one number (from 0 to 9) and one special character (like ~ ! @ # $ % ^ & *). 
    Also ensure you provide a valid 10-digit Mobile Number and a valid Email ID.

  • Q:

    I just signed up on Saralhealth.com, but my account is not active …

    A:

    Did you enter the one-time password (OTP) that was sent to your registered Mobile Number? Until you enter the OTP, your account will not be active. 
    If you did not receive the OTP, call us on 1800 102 4261 (Mon-Fri: 10 am-7 pm) or email us at help@saralhealth.com

  • Q:

    I signed up some time ago, but have forgotten my password now …

    A:

    Go to Login and click on ‘Forgot Your Password’. You will receive an email with a web-link - follow this to reset your Password. If you don’t see this mail in your Inbox, kindly check your Spam Folder / Promotions Folder / Social Folder, etc.

  • Q:

    I cannot see the ‘Buy’ link on the product page …

    A:

    This can happen when the page does not get loaded properly due to connectivity issues. Try refreshing the page or try again a little later.

  • Q:

    I want to buy more than one quantity of a product …

    A:

    In the Shopping Cart page, below the mentioned quantity, there is an ‘Edit’ link. Click this and modify the quantity. Remember to save this change by clicking on ‘Update Cart’. 
    Bear in mind, however, that for many products there is a quantity limi. This is clearly mentioned in the product information page. When you try to add more than the set limit, a message pops up that says “You can add up to xx unit(s) on this product”. Modify the quantity accordingly and save the change.

  • Q:

    I don’t see my pin code, but can I still order?

    A:

    No. If you don’t see your pin code, it means our courier partners do not service your location. So, we will not be able ship your order.

  • Q:

    I cannot see my state or city in the address page …

    A:

    The can happen when our courier partners face a problem regarding entry or movement of e-commerce shipments in a state or city. This may be temporary issue or a long-term problem.

  • Q:

    Should I proceed by entering any state or city or pin code?

    A:

    Never do that. Always ensure that your address, city, state and pincode are correct. Entering a wrong city / state / pincode can impact your order delivery.  If you have any query, call us on 1800 102 4261 (Mon-Fri: 10 am-7 pm) or email us at help@saralhealth.com

  • Q:

    I am clicking on cash-on-delivery (COD), but nothing is happening …

    A:

    This can mean two things - either the product your ordered is not eligible for COD or our courier partners don’t deliver COD orders to your location. If you want us to ship your product, kindly pay online.

  • Q:

    Can I buy in bulk?

    A:

    We do not accept bulk orders online. However, you can mail us your requirement at help@saralhealth.com and we will revert to you.

  • Q:

    Why am I being charged for delivery twice?

    A:

    There is no dual delivery charge. What may happen, however, is if your order value is below Rs 499 and you opt for COD, there is a Rs 99 delivery charge plus a Rs 49 COD charge. 
    If you want to avoid the Rs 49 COD charge, you can always pay online.

  • Q:

    It’s my first time on Saralhealth.com, do I get an extra discount …

    A:

    There is no discount for first-time users. However, we do offer additional discounts to our customers from time-to-time, which is notified through a mail. Watch out for our mailers!

  • Q:

    How do I use my Saralhealth.com Credit?

    A:

    - Select the product(s) you wish to purchase and proceed to check out 
    - Provide the Shipping Address and proceed to the next step  
    - In the Payment Option page, select ‘Credit Adjustment’. Then select ‘Click Here’, to view your Credit Balance.  
    - To proceed with the purchase transaction, first adjust the Credit Amount. Then, pay the balance through your Credit Card / Debit Card / Net Banking. 
    If you face any problem in redeeming your Saralhealth Credit, call us on 1800 102 4261 (Mon-Fri: 10 am-7 pm) or email us at help@saralhealth.com

  • Q:

    When will my order get delivered?

    A:

    We start processing an order within 24 hours of receiving it - orders are usually dispatched within 1-2 business days. Delivery, however, depends of the shipping mode.     
    - Shipments sent 'By Air' can take 3-5 business days from the date of dispatch, depending on your location & air connectivity     
    - Shipments sent 'By Road' can take up to 7-10 business days from the date of dispatch, depending on your location.    
    Liquids in excess of 300 ml, bulky items and products that are prohibited on an aircraft for security reasons will be shipped through road. 

  • Q:

    How can I track my order?

    A:

    As soon as your order is dispatched, you will receive an SMS & Email notification from Saralhealth.com - this contains the AWB No. of your shipment, the name of the courier company and a weblink you can use to track your shipment.  
    If you do not receive this SMS or Email, kindly call us on 1800 102 4261 (Mon-Fri: 10 am-7 pm) or email us at help@saralhealth.com

  • Q:

    Does Saralhealth.com deliver outside India?

    A:

    We currently do not ship outside India. However, if you have an address in India, we will be happy to ship your order there.

  • Q:

    My computer hung in the middle of a transaction. Money has been debited, but I did not receive any confirmation …

    A:

    Do not panic. Nowadays, all banks send an SMS / Email alert for Credit Card / Debit Card / Net Banking transactions. Just forward this SMS / Email to us. We will match this with our bank statement and dispatch your order.  
    If you did not receive any transaction alert from your bank, it could be because you have not linked your mobile phone / email ID to your bank account. Or it could mean your Saralhealth.com transaction did not go through.   
    Call us on 1800 102 4261 (Mon-Fri: 10 am-7 pm) or email us at help@saralhealth.com - we will check with our bank to see if your money has come in. This usually takes 3 working days. Rest assured, if we have received the money, your order will be dispatched as soon as possible.

  • Q:

    The delivered product is damaged / missing / packaging was torn ...

    A:

    Kindly call us on 1800 102 4261 (Mon-Fri: 10 am-7 pm) or email us at help@saralhealth.com and we will try to resolve your problem to the best our ability.

  • Q:

    I paid online and now the product is out of stock …

    A:

    We update our stock position on a weekly basis to avoid situations like these. But despite our best efforts, we may have a situation where we are suddenly out of stock. This can happen because of unanticipated demand or a bottleneck in the supply chain. You have two options.   
     - If you are willing to wait and we have confirmation that your ordered product will be available within a specific period, we will add some temporary credit to your Saralhealth.com Account. Once your product arrives and is dispatched, we will remove the temporary credit from your Saralhealth.com account.  
     - If you don’t want to wait for the product or if product arrival is uncertain, your payment will be refunded.

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