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FREQUENTLY ASKED QUESTIONS (FAQs) – BOOK A SERVICE

Section I - Getting Started
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Q: What types of services can I book on Saralhealth.com?
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Q: Are these services available across India?
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Q: Does Sarahealth.com own a hospital or a laboratory?
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Q: What is the advantage of booking through Saralhealth.com?
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Q: Do I have to sign up to book a service?
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Q: How do I create a Login ID and password?
Section II – Find a Doctor
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Q: How do I book a doctor appointment?
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Q: Can I book a doctor appointment for today?
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Q: Do I have to pay online?
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Q: What types of doctors do you have on Saralhealth.com?
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Q: No one has called to confirm my appointment. What should I do?
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Q: How do I re-schedule my appointment?
Section III – Book a Lab Test
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Q: How do I book a Lab Test?
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Q: What types of diagnostic tests can I book on Saralhealth.com?
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Q: Will I be able to see the test details and prices?
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Q: How much discount do I get on Saralhealth.com?
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Q: Can I book a lab test for today?
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Q: Will I have to pay online?
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Q: Why do I have to pay a Home Collection Charge over and above the cost of the Test?
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Q: My computer hung in the middle of the payment process? How do I know if payment is done?
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Q: Do I have to keep a print-out of my Saralhealth Voucher?
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Q: When do I get my test report?
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Q: Can I re-schedule my lab test appointment?
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Q: What do I do if the technician does not come as indicated?
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Q: Can I cancel my lab test booking??
Section IV – Get a Home Nurse
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Q: How do I book a Home Nurse or a Physiotherapist?
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Q: What types of home nurse can I book on Saralhealth.com??
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Q: Can I make a home nurse booking for today?
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Q: Do you accept a home nurse booking for any duration?
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Q: For a 24-hour nurse, will I have to provide food and lodging??
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Q: If I am not satisfied with the quality of the home nurse, can I get a replacement?
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Q: I made a booking on Saralhealth.com but no home nurse has turned up yet. What do I do?