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FREQUENTLY ASKED QUESTIONS (FAQs) – BUY A PRODUCT

Section I - Getting Started
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Q: Does Saralhealth deliver across India?
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Q: Does Saralhealth.com deliver outside India?
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Q: Do I need to sign-up on your website?
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Q: How do I buy a product on Saralhealth.com?
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Q: Can I add or delete the quantity as per my requirement?
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Q: Can I buy in bulk?
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Q: I have selected a product but now I want to search for more. Will my earlier selection get deleted?
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Q: Is there a limit on the number of products I can buy in a single transaction?
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Q: How do I know if you deliver to my city?
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Q: I’ve purchased on Saralhealth.com before, will my details be there or do I have to fill it again?
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Q: Can I buy products for my friends and family and ship it to them?
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Q: I want more product details before I place my order. What do I do?
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Q: Can I see my purchase and payment history on Saralhealth.com?
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Q: I signed up some time ago, but have forgotten my password now.
Section II – Payment Options
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Q: How do I pay for my order on Saralhealth.com?
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Q: Is it safe to pay online on Saralhealth.com?
Section III – Delivery Charge & COD
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Q: Why am I being asked to pay a Delivery Charge? Earlier there was no Delivery Charge for orders above Rs 500.
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Q: Are there any other hidden costs?
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Q: Can I opt for Cash-on-Delivery?
Section IV – Dispatch & Delivery
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Q: When will my order be dispatched?
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Q: When will I get delivery?
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Q: Can I track my order online?
Section V – Refund & Cancellation
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Q: How can I cancel my order?
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Q: In case of a cancellation, how do I get a refund? How long does this take?
Section VI – Saralhealth Credit
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Q: What is Saralhealth Credit?
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Q: What can I do with my Saralhealth Credit?
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Q: How do I make a purchase using my Saralhealth Credit balance?
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Q: If my purchase value is more than my Saralhealth Credit balance, can I pay the difference through my credit card?
Section VII – Trouble-Shooting (Buying A Product)
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Q: Saralhealth.com is not taking my pin code; it keeps asking me to enter a valid pin code. What do I do?
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Q: I paid online and now you tell me the product is out of stock. Why? What are my options?
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Q: My computer hung in the middle of a transaction. My money has been debited, but I did not receive any order confirmation. What should I do?
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Q: Is it possible to change the Shipping Address after I have placed my order?
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Q: I am not able to Sign Up, because your site is not accepting my Password.
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Q: I cannot see the ‘Buy’ link on the product page.
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Q: I don’t see my pin code, but can I still order?
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Q: I cannot see my state or city in the address page. Can I still place an order?
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Q: How can I buy more than one quantity of a product?
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Q: How can do I opt for cash-on-delivery (COD)?
Section VIII – Trouble-Shooting (For Deliveries)
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Q: You have sent me the wrong product. What should I do?
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Q: The product delivered is damaged / missing / packaging was torn. What should I do?
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Q: I want to buy a product but your website says it’s ‘out of stock’. Can I still place an order?
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Q: I ordered a product a week ago, but it still hasn’t reached. What should I do?